As explained previously, the amount in question was moved from your bonus balance to your main balance in accordance with our standard bonus rules. Dear Amber, Thank you for your review. Customer support is available 24/7 to assist with any queries or concerns. The casino is licensed and regulated by reputable authorities, ensuring fair and safe gameplay.
Dear Jenkins,We truly appreciate you taking the time to share such an enthusiastic and positive review. We would like the opportunity to review your specific case thoroughly from our side to better understand and address these matters.However, without the necessary account information, we are unable to locate your details and assist you effectively. Be warned guys and dont spend your money Here , i am a real person and my experience here is real, dont trust them ! Nice online casino I like to play. It’s wonderful to hear that our support has been helpful and made your experience smoother.
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After over two months of attempts and submitting numerous documents, his account was blocked, and he was told to undergo a video verification process to access his funds. As a result, the complaint was rejected due to the lack of cooperation from the player regarding the verification process. Despite multiple requests for a specific selfie for identity verification, the player did not provide the required documentation. Ultimately, the complaint was closed since the player stopped responding. Despite providing a selfie with ID and a utility bill, the casino continued to request the same documents, causing frustration and delays in accessing his funds. However, after multiple attempts to resolve the issue, the player did not respond adequately, leading to the rejection of the complaint due to insufficient cooperation.
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In working out a casino’s Safety Index, we utilize a complex formula that acknowledges the collected data that we have addressed in our review. Carry on reading our JackTop Casino review to make an informed decision whether or not this casino is the right fit for you. Based on the data collected, we have determined the casino’s Safety Index, which is a score given to online casinos to describe their level of safety and fairness.
It was found that JackTop Casino did close the account upon the final explicit request, but failed to act on clear signs of gambling distress and did not provide adequate responsible gambling support or timely account closure despite repeated warnings. We believe customer support is very important as it provides assistance should you encounter any problems with registration at JackTop Casino, managing your account, withdrawals, or other matters. Judging by the 34 user reviews given to JackTop Casino, it has a Great User feedback score.
I won £433 which I spend because I couldn’t get verified, every time I sent documents it was not good enough t… Don’t touch this site they are a total joke, getting your account verified is total joke. When I send an email to discuss this they BLOCKED my account. They blocked my account as soon as I lost more than 1500€. They do not have a UK licence.Absolute scam of a casino. Used chat 3 times regarding the situation.Nothing happened.Don’t use it.
I contacted them to request a full refund and am currently waiting for a response. Within two days, I managed to increase this bonus to approximately €1,200. Their customer service (VIP) is very good and always quick in helping. Once you are VIP they send you a lot of nice bonusses personally.
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The player from Ireland had been waiting for a withdrawal but had not received any payment and reported a lack of communication from the casino. The Complaints Team had facilitated communication with the casino, which confirmed that the player’s account status was «Not Verified» due to a poor-quality passport photo and the need for a selfie with an jacktop open account. The player from Ireland had been waiting for a withdrawal for 2 months and had faced repeated requests for various pictures holding his ID, leading to suspicions that the casino was unwilling to pay.
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Your feedback is essential to us, as it allows us to enhance our services and ensure that every player receives the support they deserve.We want to assure you that your case is already under review, and our team is dedicated to addressing your concerns fairly and transparently. Jacktop Casino is an online casino that offers a variety of games for players to enjoy, including slots, table games, and live dealer games. Contacting the casino’s customer support is part of our review process, so that we know whether players have access to a good quality service.
- We believe customer support is very important as it provides assistance should you encounter any problems with registration at JackTop Casino, managing your account, withdrawals, or other matters.
- Considering its size, this casino has a very high sum of disputed winnings in complaints from players.
- The issue was resolved when the player confirmed receipt of the withdrawal amount of 1250 euros, and the complaint was marked as resolved in the system.
- A rule that is unfair or predatory can possibly be used against players to excuse not paying out winnings to them.
- It is wonderful to hear that you find enjoyment in the variety offered, as we put a lot of effort into keeping the gaming environment both diverse and engaging.
- Just silence and the same empty excuse over and over again.Stop lying about “individually reviewing cases.” If that were true, I wouldn’t be begging for a basic response.
- Thanks to responsive communication, new and experienced members of Jacktop alike often commend the team for timely and courteous help.
We would like to assure you that all approved withdrawals are always listed in full. Thank you for your feedback. There are problems with withdrawals and similar issues almost every day. I have now done that three times. Of course, this amount cannot be withdrawn immediately, but it should certainly have been possible to accumulate a decent sum for withdrawal.Suddenly, I received a server error during a game. This happens automatically once the wagering requirements (wager) are fully met or when the bonus reaches its conversion limit.
Based on these, we calculate an overall user feedback score, which can range from Terrible to Excellent. You can find more information about the complaint and black points in the ‘Safety Index explained’ part of this review. Because of this complaint, we’ve given this casino 17,928 black points. When calculating each casino’s Safety Index, we consider all complaints submitted through our Complaint Resolution Center, as well as ones we collect from other sources. We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of JackTop Casino to be mostly fair.
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- Some consumers have also reported issues with contacting the casino, noting that they have not received any responses to their inquiries.See more
- Additionally, a number of reviewers report a lack of response from customer support via live chat and email.
- The player from Ireland had been waiting for a withdrawal but had not received any payment and reported a lack of communication from the casino.
- It means a lot coming from someone with your background as a former casino dealer, given your deep understanding of the industry standards.
- Be warned guys and dont spend your money Here , i am a real person and my experience here is real, dont trust them !
- The casino is licensed and regulated by reputable authorities, ensuring fair and safe gameplay.
- Thank you for your feedback.
After multiple communications, her account was ultimately verified, and she successfully received her withdrawals. The player was frustrated with the ongoing requirement to provide selfies for verification, which continued to be rejected.The Complaints Team intervened and assisted her in navigating the casino’s verification process. The issue was resolved when the player confirmed receipt of the withdrawal amount of 1250 euros, and the complaint was marked as resolved in the system. The player from the Netherlands had requested a withdrawal less than two weeks before submitting this complaint. It was noted that the casino operated without a valid license in Japan, limiting regulatory recourse for the player.
They are the worst thrustable casino. Please be assured that any decision to restrict access to an account is never made lightly and is always guided strictly by our Terms and Conditions, which apply uniformly to all users. Dear William Jackson,Thank you for your thoughtful and enthusiastic feedback — it truly brightened our day. It means a lot coming from someone with your background as a former casino dealer, given your deep understanding of the industry standards. Dear M,We are truly sorry to read about your experience and understand how frustrating it must have felt.
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The email I used for this review is the exact same one linked to my account — so don’t act like you can’t find me or that I haven’t contacted you. I’ve contacted your support over and over and you ignore everything.Don’t pretend you’re “reviewing my case” — you have done NOTHIN… A few days ago, you were offered a bonus when making a deposit. I strongly advise everyone to stay away from this casino.Every time you win, you end up waiting two weeks or even longer to receive your payout. Lots of games, good costumers service,point of wath can be beter is witdwrall but i think its a personal case.
Many promotions, including deposit matches and additional rounds, are accessed by inputting a Jacktop Casino bonus code. The customer service team is quick to respond, which is really helpful when you have queries. It’s great to see a safe platform that values its players’ security and comfort. These consistent rewards encourage players to return and explore fresh releases. Regulars can benefit from tiered loyalty benefits that bring perks such as higher withdrawal limits, personal account managers, and exclusive tournament invites. With a Jacktop Casino no deposit bonus, gamblers can test various slots and mechanics, discovering firsthand if the website suits their style.
Overall, Jacktop Casino provides a fun and secure online gaming experience for players of all levels.See more Jacktop Casino also offers a range of bonuses and promotions to help players maximize their gaming experience. Some reviewers highlight the fast deposit times and the helpfulness of the customer support staff, especially the VIP service.